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Refund Policy

HomeRefund Policy

Return and Refund Policy

Last updated: june 2, 2025

Thank you for shopping at Pathtowin.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased from us.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings as defined below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Pathtowin.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by you to purchase Goods from us.

  • Service refers to the Website.

  • Website refers to Pathtowin, accessible at pathtowin.shop.

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel your Order within 14 days without giving any reason.

The deadline for cancelling an Order is 14 days from the date you received the Goods or when a third party you appointed (who is not the carrier) takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse you no later than 14 days from the day we receive the returned Goods. We will use the same payment method you used for the Order. You will not incur any fees for this reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

  • The Goods were purchased within the last 14 days.

  • The Goods are in their original packaging.

The following Goods cannot be returned:

  • Goods made to your specifications or clearly personalized.

  • Goods which by their nature are not suitable for return, deteriorate rapidly, or where the expiry date has passed.

  • Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • Goods which, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, sale Goods cannot be refunded. This exclusion may not apply to you if prohibited by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to:

Email for instructions: support@pathtowin.shop

We cannot be held responsible for Goods damaged or lost during return shipment. We recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of return delivery.

Gifts

If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to you.

If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: